Do you need urgent care?

In case of an emergency or if your health condition requires immediate attention, call 911 or go directly to the nearest hospital Emergency department. 

Need to consult for health reasons? Emergency is not the only option:

Are you experiencing a health problem?

• Click here to access the decision assistant to help you make the best decision for you and your loved ones.

• Call Info-Santé (open 24/7) at 811:

− For health advice: option 1.

− If you have flu symptoms or any other winter infection: option 1, then
option 2.

• Talk to a pharmacist.

Are you going through a difficult time?

• Call Info-Social (open 24/7) at 811, option 2.

You don’t have a family doctor?

• Consult the digital Primary Care Access Point (GAP): gap.soinsvirtuels.gouv.qc.ca/en.

• Call the Primary Care Access Point (GAP): 811, option 3.

• Use web platforms such as the Québec Medical Appointment Scheduler, Clic Santé,  Bonjour Santé, etc. to book an appointment with a medical clinic or a Family Medicine Group (FMG).

You have a family doctor?

• Contact your medical clinic to book an appointment.

• Use web platforms such as the Québec Medical Appointment Scheduler, Clic Santé, Bonjour Santé, etc. to book an appointment with a medical clinic or a Family Medicine Group (FMG).

---

For critical or unstable situations, call 911 or go to the emergency room immediately.

For more information, visit Québec.ca/AccèsSanté.

Are you concerned about your physical or psychological health or that of a loved one?

For minor health problems, you can dial 811 to contact Info-Santé/Info-Social and talk to a nurse or a psychosocial worker.

This service is confidential and accessible 24 hours a day, 7 days a week.

You do not have a family doctor?

Click here to register on  the website of the Québec Family Doctor Finder (GAMF) or call 1-833-755-4263.

If you are already registered and there has been a change in your health status, be sure to update your GAMF profile.

Primary Care Access Point (Guichet d’accès à la première ligne – GAP) 

People registered with the GAMF, and therefore awaiting a family doctor only, who have health needs can contact the GAP.

Simply dial 811, option 3 to access this service. The nurse will be able to provide specific advice by phone, then direct the call, if necessary, to the appointment centre for a medical consultation. Users could be referred to health professionals, such as family doctors, nurse clinicians, specialized nurse practitioners, community pharmacists or social workers in the region. Since January, users could also be referred to the new specialized nurse practitioner clinic in the region. Due to the high volume of calls, we are aware that you may be on hold for longer than usual.

The digital GAP

In addition to this telephone line, it is also possible to use the digital GAP. This assessment is used to determine the health service that corresponds to your situation. Please consult the information available online at the following address: gap.soinsvirtuels.gouv.qc.ca/en. You will discover how to obtain an appointment with a health professional or find a service adapted to your needs.

You think you need a consultation?

• If your child has a family doctor, call their clinic.

• If your child does not have a family doctor, call the Primary Care Access Point at 811, option 3.

• If you need advice or are not sure if you should see a doctor, call Info-Santé 811, option 1 (then option 2), to access the priority line for parents of children 0-17 years old. All parents of children between these ages can use this telephone line. During the call, a nurse will first assess the situation and the child’s condition. The nurse may then provide specific advice and refer the call, as needed, to the appointment centre for a medical consultation.

• Don’t hesitate to consult your pharmacist for advice on which medication to use and for more health tips.

Useful links :

• When to go to the emergency room?

• Fever in children

• Flu (influenza)

• Gastroenteritis (stomach flu)

• From Tiny Tot to Toddler | INSPQ

Do you have a physical health problem or complication?

For people with a family doctor

If you have a family doctor, you must communicate with your doctor to make an appointment. If your doctor is not available and you are registered with a family medicine group (FMG), you can make an appointment with another doctor or health professional in the FMG.

Your family doctor is not available?

There are options with or without an appointment in certain medical clinics in the region. You can consult the various resources available online to determine the clinics close by that offer walk-in hours, such as the Répertoire en ressources en santé et services sociaux or the Québec Medical Appointment Scheduler.

For minor health problems, you can dial 811 to contact Info-Santé/Info-Social and talk to a nurse or a psychosocial worker.

If you need to see a doctor immediately, click here to consult the page  Finding a Resource Offering Medical Consultation On the Same or Next Day. 

For the list of medical clinics in Lanaudière, click here Medical clinics.

In case of an emergency or if your health condition requires immediate attention, call 911 or go directly to the nearest hospital Emergency department. 

For people who do not have a family doctor

• Québec Family Doctor Finder (Guichet d’accès à un médecin de famille – GAMF) 

To have access to a family doctor, you must be registered with the GAMF.  You can register online at quebec.ca/en/health/finding-a-resource/quebec-family-doctor-finder or by phone at the following number: 1-833-572-2063. If you are already registered and there has been a change in your health status, be sure to update your GAMF profile.

• Primary Care Access Point (Guichet d’accès à la première ligne – GAP) 

People registered with the GAMF, and therefore awaiting a family doctor only, who have health needs can contact the GAP.

Simply dial 811, option 3 to access this service. The nurse will be able to provide specific advice by phone, then direct the call, if necessary, to the appointment centre for a medical consultation. Users could be referred to health professionals, such as family doctors, nurse clinicians, specialized nurse practitioners, community pharmacists or social workers in the region. Since January, users could also be referred to the new specialized nurse practitioner clinic in the region. Due to the high volume of calls, we are aware that you may be on hold for longer than usual.

• The digital GAP
  

In addition to this telephone line, it is also possible to use the digital GAP. This assessment is used to determine the health service that corresponds to your situation. Please consult the information available online at the following address: gap.soinsvirtuels.gouv.qc.ca/en. You will discover how to obtain an appointment with a health professional or find a service adapted to your needs.

In case of an emergency or if your health condition requires immediate attention, call 911 or go directly to the nearest hospital Emergency department. 

•  Are you or is a loved one:
  • Struggling to overcome a trying ordeal (major turning point in life, 
  • death of a loved one, separation, fire or natural disaster, etc.)? 
  • Having trouble at work, with your personal finances, housing, etc.?
  • Having mood changes (depression, anxiety, anger, irritability, fear) that affect your ability to function?
  • Thinking of taking serious action that could lead to death, either yours (suicide) or someone else’s (homicide)?
  • Need help following a difficult event (fire, family crisis, job loss, housing loss, separation, loss of a loved one, victim of abuse and/or violence)?

• Does your child have behavioural or adaptation problems? 
• Do you have concerns about your role as a parent? 

Request for services

At any time, during a crisis or otherwise, you can contact Info-Social to talk to a qualified worker (24 hours a day, 7 days a week).

• Phone: Dial 811, option 2.

Services offered

This single-entry point allows you to talk directly to a qualified worker and gain quicker access to the psychosocial services of the Centre intégré de santé et de services sociaux de Lanaudière.

The Info-Social team assesses and transfers the request to the service or program that is most suitable to the person’s situation. 

Psychosocial services are dispensed by professionals for you, your family and your children. These services are customized and adapted to your situation and needs. 

• Services offered - Adult:
  • Initial meeting, assessment, orientation and referrals
  • Psychosocial services by appointment for personal or family problems, relationship issues, crisis situation, etc.
  • Alcochoix
  • ...

• Services offered - Children, youth and family:
  • OLO Program (egg-milk-orange) 
  • Integrated Perinatal and Early Childhood Services Program (Programme SIPPE in French)
  • Psychosocial services to youngsters in difficulty and their families / Youth mental health services 
  • ...

Are you on the waiting list for a family doctor?

This service is only offered to people in the Lanaudière region who are on the waiting list for a family doctor or nurse practitioner specialized in primary care. 

This ad hoc service will facilitate access to a health professional, if needed. It will provide you with timely access to a health professional to respond to a specific need, but will not assign you a family doctor. The teams will not provide you with long-term medical follow-up.

Note that you will still be on the Québec Family Doctor Finder (GAMF) waiting list until you are permanently assigned a doctor or nurse practitioner specialized in primary care. 

Request for services

Contact the Primary Care Access Point:
514-390-2163 or 1-833-572-2063 (toll free)

Services offered

A nurse will evaluate your request and refer you to the appropriate resource (follow-up with a nurse, doctor, psychologist, etc.) based on an assessment of your clinical condition.

You can also contact Info-Santé at 811 and talk to a nurse or psychosocial worker, depending on your condition.

However, in case of an emergency or if your health condition requires immediate attention, call 911 or go directly to the nearest hospital Emergency department. 

• Is your autonomy limited or are you unable to get around easily because of your health condition?
• Do you need temporary assistance at home?

Home support services are offered to clients of all ages (mostly seniors) presenting temporary or permanent disabilities, who wish to remain at home but do not have the mobility to obtain ambulatory services.

Note: A client is eligible for home support services when care or services must be provided at home for clinical reasons only. For transportation, housecleaning or meal preparation needs, contact the organizations that offer these services. Click here to find a resource. 

Request for services

Requests can be addressed to the home support access point.

• Phone: 1-866-757-2572 (1-866-757-CLSC) 
• Email – Lanaudière North (D'Autray RCM, Joliette RCM, Montcalm RCM, Matawinie RCM): guichetsadnord.cissslan@ssss.gouv.qc.ca
• Email – Lanaudière South (L'Assomption RCM, Les Moulins RCM): guichetsadsud.cissslan@ssss.gouv.qc.ca

If you are making the request for someone else, make sure you have their consent and you know their name and date of birth.

If you are already receiving home support services, please contact your system navigator at the CLSC directly.

Schedule

• 8 a.m. to 6 p.m., Monday to Friday
• 8:30 a.m. to 4:30 p.m., weekends and holidays

Services offered

• Support for caregivers
• Support for daily and domestic activities
• Rehabilitation
• Help and support for people with disabilities
• In-home nursing care following surgery or a hospital stay, or in cases of chronic illness
• In-home social services (coping with an illness, assessing residential services or protection plans, elder neglect or abuse, etc.)
• Home adaptation assessment
• Respiratory therapy, occupational therapy, physical rehabilitation services, dietitian services, etc. 
• Equipment loans (wheelchair, walker, hospital bed, etc.)
• Material assistance program for people with disabilities
• Financial assistance program (e.g., purchase of oxygen therapy equipment)
• Self-treatment teaching and follow-up
• Fall prevention program 
• Day Centre (nursing care, social or rehabilitation services, group activities and respite care)

Resources : Home Support MRC Matawinie

Do you need a sample collection or testing (blood test, glucose, xylose, lactose test, urine test, etc.)?

Request for services

To make an appointment, contact your CLSC.

 CLSC de Lavaltrie:

• Internet: book an appointment 
• Phone: 450-586-1020 or 450-755-5227 (if long distance)

CLSC de Berthierville:

• Internet:book an appointment 
• Phone: 450-836-7011 or 450-752-2434 (if long distance)

CLSC de Saint-Gabriel-de-Brandon:

• Internet: book an appointment 
• Phone:450-835-4707 or 450-755-5113 (if long distance)

CLSC de Saint-Jean-de-Matha:

• Internet: book an appointment 
• Phone: 450-886-3861 or 450-752-0367 (if long distance)

CLSC de Chertsey (Chertsey, Rawdon, Saint-Alphonse-Rodriguez and Saint-Côme test centers):

• Internet: book an appointment 
• Phone: 450-882-1054 or 450-882-2488 or 1-877-882-2442 (if long distance)

CLSC de Saint-Esprit:

• Internet: book an appointment 
• Phone: 450-839-3676 or 1-800-363-1723 (if long distance)

CLSC de Saint-Donat:

• Internet: book an appointment 
• Phone: 819-424-1511

CLSC de Saint-Michel-des-Saints:

• Internet:book an appointment 
• Phone: 450-833-6334

CLSC de Joliette: 

• Internet: book an appointment 
• Phone (if you don't have access to Internet): 1-833-991-2663, Monday to Friday, from 7 am to 3 pm

CLSC Lamater - de la Pinière (Terrebonne):

• Internet:  book an appointment
• Phone (if you don't have access to Internet): 1-833-991-2663, Monday to Friday, from 7 am to 3 pm

CLSC Meilleur d'Iberville (Repentigny): 

• Internet:  book an appointment
• Phone (if you don't have access to Internet): 1-833-991-2663, Monday to Friday, from 7 am to 3 pm

Centre de prélèvements de L’Épiphanie (closed):

• Contact CLSC de Lamater or CLSC Meilleur.

Services offered

The test centre does blood tests and all other sample collections. 

For your appointment at the test centre, bring: 

• The requisition from your doctor indicating the tests requested
• Your health insurance card

Before your appointment

Make sure you are aware of the instructions related to your test (Do you need to fast? If so, for how long, etc.).

For cholesterol levels (triglycerides), it is recommended that the person fast for at least 12 hours. Check your requisition to find out if this is necessary in your case. 

Home testing

The CISSS also offers home testing for people with temporary or permanent disabilities. To find out if you are eligible for this service, contact the home support service at your CLSC.

To make an appointment

1. Online: clicsante.ca 
2. Appointment centre: 1-855-755-3737, from 8 a.m. to 4 p.m. 
   Outside opening hours, please leave a voicemail message.
3. Service Québec: 1-877-644-4545 

Screening locations and schedule 

• Local point of service in Joliette | 1075, boulevard Firestone
  (in Galeries Joliette, access at doors 1 and 8, near the SAAQ)
  Monday to Sunday: 8 a.m. to 3:40 p.m.

• Local point of service in Mascouche | 300, rue Louis-Blériot
  Monday to Sunday: 8 a.m. to 4 p.m.

 Types of screening offered (depending on the local point of service)

• COVID-19
• Influenza
• Group A streptococcus (upcoming)

Free rapid COVID-19 screening tests

The population can obtain free rapid COVID-19 screening tests in our three local points of service.

• Joliette | 1075, boulevard Firestone (in Galeries Joliette, access at doors 1 and 8, near the SAAQ)
• Repentigny | 100, boulevard Brien (in Galeries Rive Nord, access at door 1, near Banque Nationale)
• Mascouche | 300, rue Louis-Blériot

Educational childcare services, community organizations and businesses can obtain a new supply of rapid tests. They must explain their needs to the team in place before coming to pick up their order at a local point of service.

N95 masks

N95 masks (reserved for partner organizations, businesses and people who have been exposed) are available at our local points of service.

The COVID-19 virus is still circulating: Let’s take action!

To find out about the proper conduct to adopt with regard to screening, click here.  

For any information about COVID-19, click here.

To book an appointment:

1. Online: clicsante.ca 
2. Appointment centre: 1-855-755-3737, from 8 a.m. to 4 p.m. 
   Outside opening hours, please leave a voicemail message.
3. Service Québec: 1-877-644-4545 

Vaccination locations

• Joliette | 1075, boulevard Firestone (in Galeries Joliette, access at doors 1 and 8, near the SAAQ)
• Repentigny | 100, boulevard Brien (in Galeries Rive Nord, access at door 1, near Banque Nationale) - Please note that this point of service will be closed as of Sunday, January 21, 2024.
• Mascouche | 300, rue Louis-Blériot

Vaccination schedule

• Monday, Tuesday and Wednesday: 10:30 a.m. to 5:30 p.m.
• Thursday and Friday: 12:30 p.m. to 7:30 p.m.
• Saturday and Sunday: 9:30 a.m. to 4:30 p.m.

Please note that starting January 22, 2024, vaccination will be offered from Monday to Saturday.

Vaccinations are not offered on statutory holidays, except Thanksgiving. 

Vaccines offered (depending on the local point of service)

• Vaccination for respiratory infections | COVID-19, influenza (flu), pneumococcus
• Vaccination for pregnant women | whooping cough 
• Adult vaccination | basic vaccination for people 18 or over
• Vaccination for adults with specific medical problems
• Vaccination against shingles
• Vaccination against monkeypox
• Update of adult vaccination booklets
• Vaccination for health workers

N95 masks

N95 masks (reserved for partner organizations, businesses and people who have been exposed) are available at our local points of service.

Free rapid COVID-19 screening tests

The population can obtain free rapid COVID-19 screening tests in our three local points of service.

• Joliette | 1075, boulevard Firestone (in Galeries Joliette, access at doors 1 and 8, near the SAAQ)
• Repentigny | 100, boulevard Brien (in Galeries Rive Nord, access at door 1, near Banque Nationale)
• Mascouche | 300, rue Louis-Blériot

Educational childcare services, community organizations and businesses can obtain a new supply of rapid tests. They must explain their needs to the team in place before coming to pick up their order at a local point of service.

People who are most at risk of complications and death associated with the flu are encouraged to protect themselves by getting a vaccination.

The following clienteles are being prioritized for the vaccine:

• Anyone 6 months of age or over with a chronic disease (including pregnant women, regardless of stage of pregnancy)
• Anyone 75 years of age or over
• Pregnant women in the 2nd or 3rd trimester
• Informal caregivers or loved ones residing with someone who is at risk or with a baby under the age of 6 months
• Health workers, particularly those dispensing direct care to users in hospital, in a CHSLD or at home

Vaccination locations

• Joliette | 1075, boulevard Firestone (in Galeries Joliette, access at doors 1 and 8, near the SAAQ)
• Repentigny | 100, boulevard Brien (in Galeries Rive Nord, access at door 1, near Banque Nationale)
• Mascouche | 300, rue Louis-Blériot

Mobile teams from the CISSS will be visiting several municipalities in the region to offer the flu vaccination.

Several pharmacies in the region offer the vaccination.

It is even possible that your medical clinic offers the vaccination.

Options for booking an appointment

1. Online – Visit the site www.clicsante.ca. Once on the site, choose the “Flu Vaccine (Influenza)” service, enter your postal code and follow the instructions.
2. By phone - Dial 450-755-3737 or, toll-free, 1-855-755-3737, Monday to Friday, from 8 a.m. to 4 p.m.
3. Service Québec: 1-877-644-4545 

Be sure to take note of the time, date and confirmation of your appointment. Remember to bring your health insurance card with you to your appointment.

For more information
For more information on the seasonal flu vaccination, visit http://www.quebec.ca/en/health.

You are pregnant? You need pregnancy follow-up?

Ma grossesse service

The Ma grossesse service allows pregnant women living in Quebec access to the information and professionals they need during their pregnan

Request for services

Click here to register : Quebec.ca/magrossesse

If you need help to register: 1-844-339-2868

Services offered

Once you have registered, you will receive:

• Information on free services offered near you (e.g.: prenatal classes, breastfeeding support)  
• Advice and resources for common situations during early pregnancy 
• Personalized support, if needed 

For more information: https://magrossesse.safir.ctip.ssss.gouv.qc.ca/en

Pregnancy follow-up

With a physician

You can be followed during your pregnancy by a delivering physician or an obstetrician, depending on your situation. Your delivery will take place at the hospital. 

 List of delivering physicians in Lanaudière (in French)

With a midwife

If you are having a normal pregnancy, follow-up can be provided by a midwife with a university degree in midwifery. This is a free service, covered by Québec health insurance. 

Your delivery could take place in your home, at Hôpital Pierre-Le Gardeur or at the birthing centre Maison de naissance de Lanaudière.

List of midwives in Lanaudière (in French)

Request for services

If you are in the early days of your pregnancy and would like to be followed by a midwife, please complete the Word registration form and return it to us. Make sure to attach the document as a Word or PDF document. Any other format will be refused. 

• By email: sagesfemmes.cissslan@ssss.gouv.qc.ca
• By fax: 450-582-5929
• By mail to the following address: Maison de naissance de Lanaudière, 145 Jacques-Plante, Repentigny, QC  J5Y 0L6 

It is very important to complete all of the sections on the form so that we can process your form quickly and correctly. If you complete the form by hand, please write legibly in block letters. If you have already been followed by a midwife in Lanaudière or elsewhere, you can indicate this in Section 3. 

We will contact you in 2 to 6 weeks by phone to confirm if you have a place, or by email if you have been put on a waiting list. 

We recommend, however, that you take steps to make an appointment with your physician or gynaecologist in the event that no places are available. 

For more information :

Telephone: 450-582-5111

Toll-free: 1-833-582-5111

Prenatal information sessions

Services offered Prenatal information sessions, or prenatal classes, are a great way to prepare for the arrival of your baby.

Offered by partner organizations working with families, these sessions help to prepare parents for success during the pregnancy, delivery and baby’s first days. They provide information that will help you make informed decisions about the pregnancy and delivery. And they will equip you with tools to support you in feeding your newborn, adapting to your new role as parent and caring for your newborn.

How to register

We recommend that you register as soon as possible since these group sessions begin at the 12th week of pregnancy. You can find out how to register with organizations in your RCM by consulting the section Rencontres prénatales (in French) on this website.

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Are you, your child or a loved one having problems related to a disability or difficulties or have you received one of the following diagnoses?

• Global developmental delay
• Hearing, visual, language or motor impairment
• Intellectual disability or autism spectrum disorder

Request for services

First talk to your family doctor, who will refer you to the appropriate resource. 

If you don’t have a family doctor, click here to register on  the website of the Québec Family Doctor Finder (GAMF) or call 1-833-755-4263.

Contact the ID-ASD-PD Centralized Access Desk.

• Phone: 1-877-322-2898
• Email: guichet.ditsadp.cissslan@ssss.gouv.qc.ca

You can also complete one of the following forms, depending on the impairment profile, and send it by email to: guichet.ditsadp.cissslan@ssss.gouv.qc.ca

• Application form for services – developmental delays – ID-ASD-PD
• Application form for hearing impairment
• Application form for visual impairment

Services offered

Several services are offered to youth with a developmental delay, a hearing, visual, language or motor impairment, an intellectual disability or autism spectrum disorder, including:

• Specialized assessment
• Early stimulation
• Rehabilitation

Aire ouverte is a new way of offering services to young people between the ages of 12 and 25 and their families:

• Physical, sexual and mental health services
• Assistance and support for relational or family problems
• A schedule adapted to their needs

Services offered

Aire ouverte offers access to a team of qualified workers, with or without an appointment. 

Request for services

• Phone or text: 450-271-6382 
• Email: aireouvertelanaudiere@ssss.gouv.qc.ca
• You can also complete the following form and send it by email:  

Web form (French only) - Response within 24 to 48 hours 

Close to you
Aire ouverte can receive you at its premises:
310 boulevard Antonio-Barrette, Notre-Dame-des-Prairies, Québec  J6E 1M2
A second location will open in 2023 in Southern Lanaudière. 

For more information

www.cisss-lanaudiere.gouv.qc.ca/aire-ouverte (French only)

If you would like to receive information available in a digital document that is not accessible, write to: info.cissslan@ssss.gouv.qc.ca

Please specify the title of the document and the Web section where it appears.