Health and social services resources

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Access to services in English

  • Do not hesitate to request information documents and consent forms in English.
  • Even if you understand and speak French, do not hesitate to ask questions in English, especially if you are about to be given important information.
  • When you make an appointment, you can also ask to be assisted by a professional interpreter, if the worker does not speak English. 

How to access services

Do you need urgent care?

In case of an emergency or if your health condition requires immediate attention, call 911 or go directly to the nearest hospital Emergency department. 

Are you concerned about your physical or psychological health or that of a loved one?

For minor health problems, you can dial 811 to contact Info-Santé/Info-Social and talk to a nurse or a psychosocial worker.

This service is confidential and accessible 24 hours a day, 7 days a week.

You do not have a family doctor?

Click here to register on  the website of the /typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altTextQuébec Family Doctor Finder (GAMF) or call 1-833-755-4263.

If you need to see a doctor immediately, click here to consult the page /typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altTextFinding a Resource Offering Medical Consultation On the Same or Next Day in Lanaudière. 

For minor health problems, you can dial 811 to contact Info-Santé/Info-Social and talk to a nurse or a psychosocial worker.

For the list of medical clinics in Lanaudière, click here /typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altTextMedical clinics.

Do you have a physical health problem or complication?

First contact your family doctor or your /typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altTextCLSC

If you do not have a family doctor, click here to register on  the website of the /typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altTextQuébec Family Doctor Finder (GAMF) or call 1-833-755-4263.

For minor health problems, you can dial 811 to contact Info-Santé/Info-Social and talk to a nurse or a psychosocial worker.

If you need to see a doctor immediately, click here to consult the page /typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altText Finding a Resource Offering Medical Consultation On the Same or Next Day

For the list of medical clinics in Lanaudière, click here /typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altTextMedical clinics.

    •  Are you or is a loved one:

      • Struggling to overcome a trying ordeal (major turning point in life, 
      • death of a loved one, separation, fire or natural disaster, etc.)? 
      • Having trouble at work, with your personal finances, housing, etc.?
      • Having mood changes (depression, anxiety, anger, irritability, fear) that affect your ability to function?
      • Thinking of taking serious action that could lead to death, either yours (suicide) or someone else’s (homicide)?
      • Need help following a difficult event (fire, family crisis, job loss, housing loss, separation, loss of a loved one, victim of abuse and/or violence)?

    • Does your child have behavioural or adaptation problems? 
    • Do you have concerns about your role as a parent? 

    Request for services

    At any time, during a crisis or otherwise, you can contact Info-Social to talk to a qualified worker (24 hours a day, 7 days a week).

    • Phone: Dial 811, option 2.

    Services offered

    This single-entry point allows you to talk directly to a qualified worker and gain quicker access to the psychosocial services of the Centre intégré de santé et de services sociaux de Lanaudière.

    The Info-Social team assesses and transfers the request to the service or program that is most suitable to the person’s situation. 

    Psychosocial services are dispensed by professionals for you, your family and your children. These services are customized and adapted to your situation and needs. 

    • Services offered - Adult:

      • Initial meeting, assessment, orientation and referrals
      • Psychosocial services by appointment for personal or family problems, relationship issues, crisis situation, etc.
      • Alcochoix
      • ...

    • Services offered - Children, youth and family:

      • OLO Program (egg-milk-orange) 
      • Integrated Perinatal and Early Childhood Services Program (Programme SIPPE in French)
      • Psychosocial services to youngsters in difficulty and their families / Youth mental health services 
      • ...

    Are you on the waiting list for a family doctor?

    This service is only offered to people in the Lanaudière region who are on the waiting list for a family doctor or nurse practitioner specialized in primary care. It is currently being deployed in stages. 

    This ad hoc service will facilitate access to a health professional, if needed. It will provide you with timely access to a health professional to respond to a specific need, but will not assign you a family doctor. The teams will not provide you with long-term medical follow-up.

    Note that you will still be on the Québec Family Doctor Finder (GAMF) waiting list until you are permanently assigned a doctor or nurse practitioner specialized in primary care. 


    Request for services

    Contact information to come. 


    Services offered

    A nurse will evaluate your request and refer you to the appropriate resource (follow-up with a nurse, doctor, psychologist, etc.) based on an assessment of your clinical condition.

    You can also contact Info-Santé at 811 and talk to a nurse or psychosocial worker, depending on your condition.

    However, in case of an emergency or if your health condition requires immediate attention, call 911 or go directly to the nearest hospital Emergency department. 

    • Is your autonomy limited or are you unable to get around easily because of your health condition?
    • Do you need temporary assistance at home?

    Home support services are offered to clients of all ages (mostly seniors) presenting temporary or permanent disabilities, who wish to remain at home but do not have the mobility to obtain ambulatory services.

    Note: A client is eligible for home support services when care or services must be provided at home for clinical reasons only. For transportation, housecleaning or meal preparation needs, contact the organizations that offer these services. Click here to /typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altTextfind a resource


    Request for services

    Requests can be addressed to the home support access point.

    If you are making the request for someone else, make sure you have their consent and you know their name and date of birth.

    If you are already receiving home support services, please contact your system navigator at the CLSC directly.


    Schedule

    • 8 a.m. to 6 p.m., Monday to Friday
    • 8:30 a.m. to 4:30 p.m., weekends and holidays

    Services offered

    • Support for caregivers
    • Support for daily and domestic activities
    • Rehabilitation
    • Help and support for people with disabilities
    • In-home nursing care following surgery or a hospital stay, or in cases of chronic illness
    • In-home social services (coping with an illness, assessing residential services or protection plans, elder neglect or abuse, etc.)
    • Home adaptation assessment
    • Respiratory therapy, occupational therapy, physical rehabilitation services, dietitian services, etc. 
    • Equipment loans (wheelchair, walker, hospital bed, etc.)
    • Material assistance program for people with disabilities
    • Financial assistance program (e.g., purchase of oxygen therapy equipment)
    • Self-treatment teaching and follow-up
    • Fall prevention program 
    • Day Centre (nursing care, social or rehabilitation services, group activities and respite care)

    Do you need a sample collection or testing (blood test, glucose, xylose, lactose test, urine test, etc.)?


    Request for services

    To make an appointment, contact your CLSC.

     CLSC de Lavaltrie:

    CLSC de Berthierville:

    CLSC de Saint-Gabriel-de-Brandon:

    CLSC de Saint-Jean-de-Matha:

    CLSC de Chertsey (Chertsey, Rawdon, Saint-Alphonse-Rodriguez and Saint-Côme test centers):

    CLSC de Saint-Esprit:

    CLSC de Saint-Donat:

    CLSC de Saint-Michel-des-Saints:

    CLSC de Joliette

    • Internet: /typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altTextbook an appointment 
    • Phone (if you don't have access to Internet): 1-833-991-2663, Monday to Friday, from 7 am to 3 pm

    CLSC Lamater - de la Pinière (Terrebonne):

    • Internet:  /typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altTextbook an appointment
    • Phone (if you don't have access to Internet): 1-833-991-2663, Monday to Friday, from 7 am to 3 pm

    CLSC Meilleur d'Iberville (Repentigny): 

    • Internet:  /typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altTextbook an appointment
    • Phone (if you don't have access to Internet): 1-833-991-2663, Monday to Friday, from 7 am to 3 pm

    Centre de prélèvements de L’Épiphanie (closed):

    • Contact CLSC de Lamater or CLSC Meilleur.

    Services offered

    The test centre does blood tests and all other sample collections. 

    For your appointment at the test centre, bring: 

    • The requisition from your doctor indicating the tests requested
    • Your health insurance card

    Before your appointment

    Make sure you are aware of the instructions related to your test (Do you need to fast? If so, for how long, etc.).

    For cholesterol levels (triglycerides), it is recommended that the person fast for at least 12 hours. Check your requisition to find out if this is necessary in your case. 

    Home testing

    The CISSS also offers home testing for people with temporary or permanent disabilities. To find out if you are eligible for this service, contact the home support service at your CLSC.

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    Are you, your child or a loved one having problems related to a disability or difficulties or have you received one of the following diagnoses?

    • Global developmental delay
    • Hearing, visual, language or motor impairment
    • Intellectual disability or autism spectrum disorder

    Request for services

    First talk to your family doctor, who will refer you to the appropriate resource. 

    If you don’t have a family doctor, click here to register on  the website of the Québec Family Doctor Finder (GAMF) or call 1-833-755-4263.

    Contact the ID-ASD-PD Centralized Access Desk.

    You can also complete one of the following forms, depending on the impairment profile, and send it by email toOuvre une fenêtre pour la rédaction du courrielguichet.ditsadp.cissslan@ssss.gouv.qc.ca

    • Application form for services – developmental delays – ID-ASD-PD
    • Application form for hearing impairment
    • Application form for visual impairment

    Services offered

    Several services are offered to youth with a developmental delay, a hearing, visual, language or motor impairment, an intellectual disability or autism spectrum disorder, including:

    • Specialized assessment
    • Early stimulation
    • Rehabilitation

    Aire ouverte is a new way of offering services to young people between the ages of 12 and 25 and their families:

    • Physical, sexual and mental health services
    • Assistance and support for relational or family problems
    • A schedule adapted to their needs

    Services offered

    Aire ouverte offers access to a team of qualified workers, with or without an appointment. 


    Request for services

    Ouvre un lien interne dans la fenêtre couranteWeb form (French only) - Response within 24 to 48 hours 

    Close to you
    Aire ouverte can receive you at its premises:
    310 boulevard Antonio-Barrette, Notre-Dame-des-Prairies, Québec  J6E 1M2
    A second location will open in 2023 in Southern Lanaudière. 


    For more information

    /typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altTextwww.cisss-lanaudiere.gouv.qc.ca/aire-ouverte (French only)

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    You are pregnant? You need pregnancy follow-up?

    Ma grossesse service

    The Ma grossesse service allows pregnant women living in Quebec access to the information and professionals they need during their pregnan

    Request for services

    Click here to register : /typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altTextQuebec.ca/magrossesse

    If you need help to register: 1-844-339-2868

    Services offered

    Once you have registered, you will receive:

    • Information on free services offered near you (e.g.: prenatal classes, breastfeeding support)  
    • Advice and resources for common situations during early pregnancy 
    • Personalized support, if needed 

    For more information: /typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altTexthttps://magrossesse.safir.ctip.ssss.gouv.qc.ca/en

     

    Pregnancy follow-up

    With a physician

    You can be followed during your pregnancy by a delivering physician or an obstetrician, depending on your situation. Your delivery will take place at the hospital. 

     /typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altTextList of delivering physicians in Lanaudière (in French)

    With a midwife

    If you are having a normal pregnancy, follow-up can be provided by a midwife with a university degree in midwifery. This is a free service, covered by Québec health insurance. 

    Your delivery could take place in your home, at Hôpital Pierre-Le Gardeur or at the birthing centre Maison de naissance de Lanaudière.

    /typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altTextList of midwives in Lanaudière (in French)

    Request for services

    If you are in the early days of your pregnancy and would like to be followed by a midwife, please complete the Word registration form  (link in preparation) and return it to us. Make sure to attach the document as a Word or PDF document. Any other format will be refused. 

    • By email: sagesfemmes.cissslan@ssss.gouv.qc.ca
    • By fax: 450-582-5929
    • By mail to the following address: Maison de naissance de Lanaudière, 145 Jacques-Plante, Repentigny, QC  J5Y 0L6 

    It is very important to complete all of the sections on the form so that we can process your form quickly and correctly. If you complete the form by hand, please write legibly in block letters. If you have already been followed by a midwife in Lanaudière or elsewhere, you can indicate this in Section 3. 

    We will contact you in 2 to 6 weeks by phone to confirm if you have a place, or by email if you have been put on a waiting list. 

    We recommend, however, that you take steps to make an appointment with your physician or gynaecologist in the event that no places are available. 

    For more information :

    Telephone: 450-582-5111

    Toll-free: 1-833-582-5111

     

     

    If you would like to receive information available in a digital document that is not accessible, write to: Ouvre une fenêtre pour la rédaction du courrielinfo.cissslan@ssss.gouv.qc.ca

    Please specify the title of the document and the Web section where it appears.