Services to the English-speaking population

Your rights

As a User, you have the right to:

  • Be informed of the health and social services and resources available in your community, and how to obtain them.
  • Receive, with continuity and in a personalized and safe manner, services that are scientifically, humanly and socially appropriate.
  • Choose the professional or the institution from whom or which you wish to receive services.
  • Receive the appropriate care required by your state of health.
  • Freely accept or refuse care or treatments.
  • Actively participate in any decision that concerns you.
  • Be accompanied, assisted or represented by the person of your choice.
  • Accommodation/shelter.
  • Receive health and social services in English, if your are an Anglophone.*
  • Access your user record, which is confidential.
  • File a complaint and be accompanied or assisted throughout the procedure.

You can consult the complete original version of users’ rights in the /typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altTextAct Respecting Health Services and Social Services.

/typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altText* Section 15 of The Act Respecting Health Services and Social Services establishes the rights of the English-speaking population to access health services and social services in the English language while taking into account: 

Your responsibilities

  • Express your needs
  • Ask about existing services
  • File a complaint if you are dissatisfied with the services received or expected

Useful links

The Centre intégré de santé et de services sociaux de Lanaudière website is in French. However, we have compiled below several links where you can find information and relevant documentation in English. 

Service quality and complaints

The Act Respecting Health Services and Social Services provides for a complaint examination system that allows people who believe their rights as users have been infringed to express their dissatisfaction or file a complaint.

For more information, please refer to the Ouvre un lien interne dans la fenêtre couranteService quality and complaints section.

Contact Us

Telephone : 450-759-8070, extension 2589
Email : Ouvre une fenêtre pour la rédaction du

Version française

 Vos droits

/typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altTextLa Loi sur les services de santé et les services sociaux (article 15) encadre les droits des personnes d’expression anglaise dans l’accès à des services de santé et des services sociaux en langue anglaise compte tenu :

Vos responsabilités

  • Exprimer vos besoins
  • Vous informer sur les services existants
  • Porter plainte si vous êtes insatisfait des services reçus ou attendus

Liens utiles

Le site Web du Centre intégré de santé et de services sociaux de Lanaudière est en français. Cependant, nous avons regroupé ci-dessous plusieurs liens utiles où vous pourrez trouver de l’information et de la documentation pertinente en langue anglaise.

Plaintes et qualité des services

La Loi sur les services de santé et les services sociaux prévoit un régime d’examen des plaintes qui permet à une personne s’estimant lésée dans ses droits d’exprimer son insatisfaction ou de déposer une plainte à ce sujet.
Pour plus d’informations, référez-vous à la section Ouvre un lien interne dans la fenetre couranteInsatisfactions et plaintes