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Services to the English-speaking population
Your rights
As a User, you have the right to:
- Be informed of the health and social services and resources available in your community, and how to obtain them.
- Receive, with continuity and in a personalized and safe manner, services which are scientifically, humanly and socially appropriate.
- Choose the professional or the institution from whom or which you wish to receive services.
- Receive the appropriate care required by your state of health.
- Freely accept or refuse care or treatments.
- Actively participate in any decision that concerns you.
- Be accompanied, assisted or represented by the person of your choice.
- Accommodation/shelter.
- Receive health and social services in English, if your are an Anglophone.*
- Have access to your user record, which is confidential.
- File a complaint and be accompanied or assisted throughout the procedure.
You may consult the complete original version of users’ rights in the Act Respecting Health Services and Social Services.
* Section 15 of The Act Respecting Health Services and Social Services establishes the rights of the English-speaking population to access health services and social services in the English language while taking into account:
- The organization and human, material and financial resources of the institutions providing such services
- The extent provided by an
access program to health services and social services in the English language program
Your responsibilities
- Express your needs
- Ask about existing services
- File a complaint if you are dissatisfied with the services received or expected
Useful links
The Centre intégré de santé et de services sociaux de Lanaudière website is in French. However, we have compiled below several links where you can find information and relevant documentation in English.
Ministère de la Santé et des Services sociaux (MSSS)
Secrétariat à l’accès aux services en langue anglaise et pour les communautés culturelles
Community Health and Social Services Network (CHSSN)
MSSS English Publications
Santé Montréal Portal
CHSSN Publications
English Community Organization of Lanaudière (ECOL) - Non profit organization which promotes the well-being of the members of Lanaudière's Anglophone community
Service quality and complaints
The Act Respecting Health Services and Social Services provides for a complaint examination system that allows people who believe their rights as users have been infringed to express their dissatisfaction or file a complaint.
For more information, please refer to the Service quality and complaints section.
Version française
Vos droits
La Loi sur les services de santé et les services sociaux (article 15) encadre les droits des personnes d’expression anglaise dans l’accès à des services de santé et des services sociaux en langue anglaise compte tenu :
- de l'organisation et des ressources humaines, matérielles et financières des établissements qui dispensent ces services
- dans la mesure où le prévoit un
programme d'accès aux services de santé et aux services sociaux en langue anglaise
Vos responsabilités
- Exprimer vos besoins
- Vous informer sur les services existants
- Porter plainte si vous êtes insatisfait des services reçus ou attendus
Liens utiles
Le site Web du Centre intégré de santé et de services sociaux de Lanaudière est en français. Cependant, nous avons regroupé ci-dessous plusieurs liens utiles où vous pourrez trouver de l’information et de la documentation pertinente en langue anglaise.
Ministère de la Santé et des Services sociaux (MSSS)
Secrétariat à l’accès aux services en langue anglaise pour les communautés culturelles
Le Réseau communautaire de santé et de services sociaux (CHSSS)
Publications du MSSS
Portail Santé Montréal
Publications du CHSSS
Organisation de la communauté anglophone de Lanaudière (OACL) - Organisme sans but lucratif qui fait la promotion du bien-être des membres de la communauté anglophone de la région de Lanaudière
Plaintes et qualité des services
La Loi sur les services de santé et les services sociaux prévoit un régime d’examen des plaintes qui permet à une personne s’estimant lésée dans ses droits d’exprimer son insatisfaction ou de déposer une plainte à ce sujet.
Pour plus d’informations, référez-vous à la section Insatisfactions et plaintes.