Your rights and responsibilities (Voir la version en français au bas de cette page.)

Your rights

As a User, you have the right to:

  • Be informed of the health and social services and resources available in your community, and how to obtain them.
  • Receive, with continuity and in a personalized and safe manner, services that are scientifically, humanly and socially appropriate.
  • Choose the professional or the institution from whom or which you wish to receive services.
  • Receive the appropriate care required by your state of health.
  • Freely accept or refuse care or treatments.
  • Actively participate in any decision that concerns you.
  • Be accompanied, assisted or represented by the person of your choice.
  • Accommodation/shelter.
  • Receive health and social services in English, if your are an Anglophone.*
  • Access your user record, which is confidential.
  • File a complaint and be accompanied or assisted throughout the procedure.

You can consult the complete original version of users’ rights in the /typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altTextAct Respecting Health Services and Social Services.

/typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altText* Section 15 of The Act Respecting Health Services and Social Services establishes the rights of the English-speaking population to access health services and social services in the English language while taking into account: 

Your responsibilities

  • Express your needs
  • Ask about existing services
  • File a complaint if you are dissatisfied with the services received or expected
Version française

Vos droits

/typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altTextLa Loi sur les services de santé et les services sociaux (article 15) encadre les droits des personnes d’expression anglaise dans l’accès à des services de santé et des services sociaux en langue anglaise compte tenu :

Vos responsabilités

  • Exprimer vos besoins
  • Vous informer sur les services existants
  • Porter plainte si vous êtes insatisfait des services reçus ou attendus