Your rights

As a User, you have the right to:

• Be informed of the health and social services and resources available in your community, and how to obtain them.
• Receive, with continuity and in a personalized and safe manner, services that are scientifically, humanly and socially appropriate.
• Choose the professional or the institution from whom or which you wish to receive services.
• Receive the appropriate care required by your state of health.
• Freely accept or refuse care or treatments.
• Actively participate in any decision that concerns you.
• Be accompanied, assisted or represented by the person of your choice.
• Accommodation/shelter.
• Receive health and social services in English, if your are an Anglophone.*
• Access your user record, which is confidential.
• File a complaint and be accompanied or assisted throughout the procedure.

You can consult the complete original version of users’ rights in the Act Respecting Health Services and Social Services.

* Section 15 of The Act Respecting Health Services and Social Services establishes the rights of the English-speaking population to access health services and social services in the English language while taking into account: 

• The organization and human, material and financial resources of the institutions providing such services
• The extent provided by the access program to health services and social services in the English language

Your responsibilities

• Express your needs
• Ask about existing services
• File a complaint if you are dissatisfied with the services received or expected